Working at Havering Court Care Home
Havering Road, Romford, RM1 4YW
Operated by Bupa Care Homes (BNH) Limited
52 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff receive up-to-date training and work in a positive culture with engaging activities, but medicines management issues and ineffective quality checks hold it back."
Safety & Risk
3/10
✕
Medicines were not always managed safely. Systems and processes were not effectively utilised to ensure people's medicines were administered to them at the correct times or were stored safely. We found discrepancies on some medicine administration records (MAR) which indicated staff had signed that medicines were administered to people in advance of them taking the medicine.
Staff Culture
6/10
✓
Staff told us they were supported by the management team and received supervision to discuss their performance. There was a positive culture and equality, diversity, inclusion and human rights were promoted in the home.
Staffing Levels
5/10
!
There were enough staff with the right skills and experience to meet the needs of people in the home. Staff told us they felt staffing levels were adequate, other than on occasions when staff called in sick at short notice. Agency staff were called in to cover gaps such as sickness.
Training & Dev
7/10
✓
Staff had received up to date training and development to maintain their skills and knowledge. Staff told us the registered manager was open to providing additional training if they requested it. Some staff members said they were being supported to gain further qualifications to become nursing associates or registered nurses.
Management
4/10
!
The provider had quality assurance systems in place, but they were not used effectively to monitor the safety of the home. Although a range of audits were carried out by the management team, we found a number of shortfalls during our inspection that had yet to be identified.
Programmes
6/10
✓
People were offered a range of activities that were engaging and meaningful. On the day of the inspection there was a sensory session using light and sound... In the afternoon there was entertainment provided by a professional singer.
Points to consider
Medication records had mistakes like signing for medicines given before they were actually given, which risks people missing their doses.
We found discrepancies on some medicine administration records (MAR) which indicated staff had signed that medicines were administered to people in advance of them taking the medicine.
Managers checks missed safety problems like medication errors and gaps in mental capacity records.
The management team's checks around the management of medicines were not thorough. Audits prior to our inspection had failed to identify errors made on MAR charts.
Agency workers have to cover shifts when staff call in sick at short notice.
Staff told us they felt staffing levels were adequate, other than on occasions when staff called in sick at short notice. Agency staff were called in to cover gaps such as sickness.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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