Working at Havenmere Health Care Limited

Staff numbers do not always match residents needs, causing delays in medication rounds and using agency staff to cover.

Some staff felt the numbers did not reflect people’s needs. Examples were shared where medication rounds were delayed significantly due to staffing. The use of agency was implemented to support full time staff

You do not get regular one on one supervisions or appraisals, and they feel negative when they happen.

Staff told us they do not receive regular supervision or appraisals. Staff told us supervisions are seen as a negative experience because they were generally completed when something has gone wrong.

Risks like pressure sores are not always managed well, with missing guides in care plans for staff.

people requiring pressure relief, did not always receive this consistently and information to guide staff was not always in place. Care plans and risk assessments did not always demonstrate people were involved in managing risks.