Working at Havenfield Lodge

There were systems to safeguard people from the risk of abuse. Staff received appropriate training and had opportunities to discuss their learning. Risks to people's safety were assessed, monitored, and managed.

Staff felt well supported and felt their opinions were valued. Staff told us, 'I have felt supported by the management team' and, 'We work together, if there are any problems managers are supportive.'

The service had enough staff for people to take part in activities and visits how and when they wanted. People were supported by a regular staff team who knew them well.

Staff received a range of training to help ensure their knowledge was up to date. Managers and staff undertook specialist training when required, for example tracheostomy training. Staff had regular supervision discussions.

The registered manager knew people well and was a visible presence within the service. Staff felt well supported and felt their opinions were valued.

We spoke with the activities coordinator. People were supported to pursue a range of leisure and social activities. Staff told us support and activities were based around people's preferences.