Working at Havendene Residential Home

Enough staff to cover shifts but job applicant checks have gaps in references and interviews are not properly recorded.

A local authority visit had identified some gaps in references and the provider was addressing this. Interview questions and recordings of interviews were not robust.

Some activities like kids visits and a fete but relatives say they could be better so the role is mostly routine care.

Activities took place, but we received comments from some relatives to say this could be better. We recommend the provider review activities taking place to ensure they are robust...

Only standard training with a few gaps still to fill and no specialist courses mentioned.

Suitable staff training deemed mandatory by the provider was completed... there were a few gap in training. However, the vast majority was completed and up to date. The provider had an action plan in place to address the gaps.