Working at Havencroft Nursing Home
Lea End Lane, Birmingham, B48 7AS
Operated by Regal Care Limited
32 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.0/10
Key Finding
"Good training, positive staff culture and varied activities, but no permanent manager and occasional temporary staff weaken leadership."
Safety & Risk
5/10
!
2021 targeted inspection: We were not fully assured that the provider was using PPE effectively and safely. We observed some staff wearing their own masks... The provider's infection prevention and control policy was... not... up to date... updated... immediately.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: One staff member told us, 'I am quite happy working here, it is a nice little home.' A staff member said, 'The nurses are quite approachable here, it is like a little family home.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People were supported by enough staff to meet their care needs. There were two staff vacancies and temporary staff were used on occasion to cover unplanned absences.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff completed the necessary training to enable them to carry out their roles... Staff were supported to take additional care qualifications, including the Care Certificate.
Management
2/10
✕
Per 2019 comprehensive inspection: There was no registered manager in post. The provider was in the process of recruiting a registered manager.
Programmes
6/10
✓
Per 2019 comprehensive inspection: The activities co-ordinator said, 'We stick to what's on the notice board. Sometimes there are trips down to the garden centre... I will go around and give them foot massages and read to them... play skittles and hoops... We have a BBQ coming up.'
Points to consider
No permanent manager in post, so day to day leadership relies on the provider who is recruiting one.
There was no registered manager in post. The provider was in the process of recruiting a registered manager.
Staffing is adequate but vacancies mean temporary workers cover some shifts.
There were two staff vacancies and temporary staff were used on occasion to cover unplanned absences.
Some lapses in infection control like staff using wrong masks and an outdated policy, though fixed right away.
We observed some staff wearing their own masks instead of appropriate masks... The provider's infection prevention and control policy... had not been updated since March 2020. The provider addressed this immediately.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews