Working at Haven Residential Care Home
36-38 Wellington Road, Pinner, HA5 4NL
Operated by Sanctuary Care Limited
30 bedsResidential homes
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.9/10
Key Finding
"Staff love the home-like culture and excellent activities with strong community links, although staffing is adequate without extra for unhurried personalised care."
Safety & Risk
8/10
✓
Medicines was managed safely... where there had been an error in the administration of medicines, these had been found and resolved quickly... Records were kept of all accidents and incidents and these were analysed monthly
Staff Culture
9/10
✓
Staff told us that Haven Residential Care Home was home from home. One care staff told us, 'I love working here, because it's like coming to my other house every day'
Staffing Levels
6/10
✓
Staff spoken with told us that there were sufficient staff on duty to meet people's needs and support they required. One member of staff told us, 'Yes, I think it's [staffing] adequate'
Training & Dev
8/10
✓
Staff had received and had access a wide range of training. This included mandatory training as well as specialised training... I said I'd like to do my NVQ 3 training and they put me down
Management
8/10
✓
Staff told us that the registered manager was approachable and listened to any concerns and suggestions they made to improve the quality of care. They told us that the registered manager's door was always open
Programmes
9/10
✓
The service had two activities coordinators employed... excellent links with the local community this includes local choirs... local secondary and primary schools... part of a research project led by the Dementia Research Centre of the University College London (UCL)
Points to consider
Staffing levels are adequate to meet needs, but nothing extra to allow really unhurried personalised care or mention of minimal agency use.
Staff spoken with told us that there were sufficient staff on duty to meet people's needs... One member of staff told us, 'Yes, I think it's [staffing] adequate'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews