Working at Haven Nursing Home

Some mental capacity paperwork on restrictions wasn't renewed on time and a couple of incidents needing safeguarding referrals weren't followed up properly.

there was no effective system to ensure approved DoLS were reapplied for prior to their expiry date... we identified 2 incidents which potentially met the safeguarding threshold. Although the registered manager assured us they had considered if safeguarding referrals were required, their rationale for not making the referrals was not recorded.

Home audits and checks miss key issues like accident trends and CCTV consent rules, so management oversight isn't tight enough.

The provider’s audits were not always sufficiently robust to identity areas for improvement... in relation to the oversight and management of accidents and incidents and Deprivation of Liberty Safeguards... provider had failed to complete a comprehensive appraisal before installing CCTV.

Only basic outings and cultural events mentioned with no activities coordinator, so the role stays mostly routine personal care.

People were given opportunities to engage in a variety of activities to support their physical, mental and social wellbeing. This included trips into the community to visit local shops and the garden centre. Some activities specifically celebrated the diverse range of cultures within the home.