Working at Haven Lodge

The service did not investigate incidents thoroughly. Staff reported they would raise concerns, and management would not listen or act when concerns were shared.

Staff said the staff team had low morale and some staff worked better than others, but staff failings were not always addressed by leaders.

An acting manager was in post with support from other managers during the assessment as there was no registered manager in post.

People told us the activities post had been vacant for some time and activities were not regular or planned. Some people told us of sing a long, bingo and quizzes, but stated this was ad hoc and staff did not always have time as they were busy.