Working at Haven House
44 King's Road, Haslemere, GU27 2QG
Operated by Whitmore Vale Housing Association Limited
9 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"A positive culture where staff feel supported and valued plus good training and supervision, but reliance on agency staff and no dedicated activities coordinator."
Safety & Risk
7/10
✓
Staff understood their responsibilities in protecting people from the risk of potential abuse... People's medicines were stored, administered and disposed of safely.
Staff Culture
8/10
✓
There was a positive culture throughout the service. Staff felt supported in their roles and shared a common ethos and values... 'I love it here. That's why I've stayed so long.'
Staffing Levels
6/10
✓
There were sufficient staff deployed to meet people's needs... Regular agency staff were used to cover vacancies to ensure consistency for people.
Training & Dev
7/10
✓
Staff were supported to complete training in areas specific to their roles such as epilepsy, and to gain nationally recognised qualifications... supervision every six weeks.
Management
7/10
✓
People using the service, their relatives and staff were confident about approaching the registered manager and provider if they needed to. Effective auditing systems were in place.
Programmes
6/10
✓
People had access to a variety of activities both within the community and when spending time at home... shopping, library, cinema, rug making, baking.
Points to consider
Staffing is adequate with enough people on shift, but they rely on regular agency staff to cover vacancies.
Regular agency staff were used to cover vacancies to ensure consistency for people.
Activities offer variety like outings and hobbies, but there is no dedicated coordinator or specialist programmes to make the role more creative.
People had access to a variety of activities both within the community and when spending time at home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews