Working at Haven Court

Activities are basic like arts and crafts, pet visits and chair exercises, but too few to add much variety to the working day beyond routine care.

Records showed there was a programme of activities including pat-a-dog, arts and crafts, pamper sessions and chair exercises... improvements were required... 'There is very little for people'

Staffing is adequate overall but sometimes short-staffed with agency workers covering absences, leaving the team stretched.

'Staff chat to me even though they are rushed off their feet, we can be short staffed'... The home used agency staff when staff were absent and they were recruiting permanent staff

Staffing levels and deployment need reviewing to ensure enough time for unhurried person-centred care.

We recommend that the provider keeps staffing levels and staff deployment under review to ensure people receive person-centred care... Observations showed that staff did not always have time to spend with people unless they were providing care