Working at Haven Care Home
29 Telscombe Cliffs Way, Peacehaven, BN10 7DX
Operated by HC-One No.1 Limited
40 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Open honest culture, strong safety systems and enough staff to care properly, although basic activities and standard training hold it back."
Safety & Risk
8/10
✓
People were protected from the risk of abuse and avoidable harm by the systems and processes in place. Accidents and incidents were analysed for trends and themes.
Staff Culture
8/10
✓
Leaders and managers promoted an open and honest culture focused on empowering people. People and relatives told us the atmosphere of the home was calm and friendly.
Staffing Levels
7/10
✓
There were enough staff to provide people with support for their physical, emotional and social needs. One staff member told us, 'We have the time to care for people the way we want to...'
Training & Dev
6/10
✓
Staff received a thorough induction, training and supervision to carry out their role effectively. Staff received training that was relevant to their role and the people they supported.
Management
7/10
✓
The registered manager had worked hard to make improvements to the home since the last inspection. Relatives and staff told us that things had improved and they were happy with the changes.
Programmes
4/10
!
One relative told us, 'They entertain [person] and the entertainment is very good.' Staff collated information and photographs from people's lives into personalised books to be used as engagement tools.
Points to consider
Only basic entertainment mentioned with no details on a varied programme or coordinator, so the role is mostly routine personal care.
One relative told us, 'They entertain [person] and the entertainment is very good.'
Standard training and induction with no specialist courses or funded qualifications for career growth.
Staff received training that was relevant to their role and the people they supported. Staff told us, 'We have a combination of face to face and E-learning.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews