Last updated: 10 February 2026
"Staff feel valued with good training and improved medicines management, but no permanent manager and staffing shortages in dementia units hold it back."
'Medicine management had vastly improved' and 'processes in place for people and staff to follow if they had safeguarding concerns' but some care plan discrepancies
'Staff said they felt valued and appreciated by the management team and told us the provider was visible, and always contactable'
'There were sufficient numbers of staff to meet people's needs.' Staff felt more needed in dementia units
'Staff had received relevant and appropriate training and the training statistics for staff completing all training had improved'
No registered manager in post: 'there was no current registered manager in place. The provider was in the process of recruiting'
Dedicated activities coordinator in place: 'We spoke with ... an activity coordinator'
No permanent manager in post, so leadership feels unstable and oversight might slip.
there was no current registered manager in place. The provider was in the process of recruiting the appropriate persons to take on the role.
Staffing is adequate but some care workers say they need more staff in dementia units.
Staff felt the numbers of staff across the service were adequate but expressed more staff would be needed in units which supported people with dementia.
Only an activities coordinator mentioned with no details on varied or creative programmes.
We spoke with 9 members of staff including ... an activity coordinator
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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