Working at Hatton Grove
4 Hatton Grove, West Drayton, UB7 7AU
Operated by The London Borough of Hillingdon
20 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.0/10
Key Finding
"Stable long-serving staff who are well trained and supported, but no registered manager and safety risks like unlocked cleaning products hold it back."
Safety & Risk
3/10
✕
Some risks to people’s safety and wellbeing had not been properly assessed, monitored or mitigated. These included risks within the environment and unlocked cleaning products. Systems for managing medicines were not being followed.
Staff Culture
6/10
✓
The staff told us they felt well supported and happy. They worked well with each other and the manager.
Staffing Levels
6/10
✓
There were enough staff working at the service, they were suitably trained and supported. Many of the staff had worked at the service for a long time.
Training & Dev
7/10
✓
There was a robust training programme, and staff were supported to learn a range of essential skills. The manager carried out tests of staff knowledge and competencies.
Management
2/10
✕
There was no registered manager at the service. The manager had started work a few months before our assessment.
Programmes
4/10
!
People were supported to take part in a range of social and leisure activities which reflected their individual needs and choices. Relatives confirmed people spent time out of the home visiting places of interest to them and clubs.
Points to consider
No permanent manager in place yet, so leadership and oversight feels unsettled.
There was no registered manager at the service. The manager had started work a few months before our assessment.
Safety risks like unlocked cleaning products and medication records not done right make the job riskier.
unlocked cupboards containing hazardous cleaning products... Records relating to PRN medicines and medicated creams had not always been completed correctly.
Activities are just basic outings and clubs with no coordinator or special programmes, so days feel routine.
People were supported to take part in a range of social and leisure activities... visiting places of interest to them and clubs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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