Last updated: 9 February 2026
"Stable long-serving staff who are well trained and supported, but no registered manager and safety risks like unlocked cleaning products hold it back."
Some risks to people’s safety and wellbeing had not been properly assessed, monitored or mitigated. These included risks within the environment and unlocked cleaning products. Systems for managing medicines were not being followed.
The staff told us they felt well supported and happy. They worked well with each other and the manager.
There were enough staff working at the service, they were suitably trained and supported. Many of the staff had worked at the service for a long time.
There was a robust training programme, and staff were supported to learn a range of essential skills. The manager carried out tests of staff knowledge and competencies.
There was no registered manager at the service. The manager had started work a few months before our assessment.
People were supported to take part in a range of social and leisure activities which reflected their individual needs and choices. Relatives confirmed people spent time out of the home visiting places of interest to them and clubs.
No permanent manager in place yet, so leadership and oversight feels unsettled.
There was no registered manager at the service. The manager had started work a few months before our assessment.
Safety risks like unlocked cleaning products and medication records not done right make the job riskier.
unlocked cupboards containing hazardous cleaning products... Records relating to PRN medicines and medicated creams had not always been completed correctly.
Activities are just basic outings and clubs with no coordinator or special programmes, so days feel routine.
People were supported to take part in a range of social and leisure activities... visiting places of interest to them and clubs.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp