Working at Hatton Court Care Home
Whitchurch Road, Telford, TF6 6QB
Operated by Springcare (Hatton) Limited
60 bedsNursing homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Positive staff culture with recent improvements in appreciation, but no permanent manager, heavy agency staff reliance, and poor risk oversight hold it back."
Safety & Risk
3/10
✕
Systems were in place to assess risks to people but were not always well managed or overseen to ensure people stayed safe. As a result people had been placed at risk of poor skin care and not having enough fluids.
Staff Culture
5/10
!
Staff told us they felt they were not always treated fairly by the company. They told us they had not felt appreciated by previous managers, but this had improved recently. One staff member said, 'We are a good home, we [staff] just feel a bit underappreciated.'
Staffing Levels
4/10
!
The staffing levels at the home fluctuated and there was a necessary reliance on agency staff due to staff leaving and the provider not being able to recruit new staff quick enough. Whilst the problems with current recruitment were outside of the provider's control, it did mean there was a potential for people's safety to be compromised because staff were stretched.
Training & Dev
/10
✕
Management
2/10
✕
The registered manager had resigned their post as the registered manager. The operations manager had provided cover for the day to day management of the home.
Programmes
/10
✕
Points to consider
No permanent manager in post, so leadership and oversight are weak.
The registered manager had resigned their post as the registered manager. The operations manager had provided cover for the day to day management of the home and will continue to do so.
Not enough permanent staff and heavy use of agency workers leaves everyone stretched and focused on tasks not quality time.
Staffing was stretched and their focus was on completing tasks. The shortfalls in staffing were covered by the use of agency staff.
Poor management of risks like falls, skin sores, dehydration and medication errors puts residents and staff under pressure.
This was a breach of regulation 12 (safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews