Working at Hatt House
14 Park Road, Torquay, TQ1 4QR
Operated by Southern Coast Care Ltd
24 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Hands-on supportive manager and staff feeling valued and open, but relatives say there are not enough activities."
Safety & Risk
7/10
✓
Systems and processes were in place to protect people from the risk of abuse. Staff were aware of the risk of abuse and signs to look out for.
Staff Culture
7/10
✓
Staff told us they felt well supported... you are free to speak openly about anything you are worried about... the door is always open.
Staffing Levels
6/10
✓
We observed there were enough staff with the right mix of skills to meet people's needs and support people safely.
Training & Dev
6/10
✓
Staff received regular and relevant training to help them to meet people's needs and keep their knowledge and skills up to date with current best practice.
Management
8/10
✓
Relatives and staff praised the registered manager as accessible, hands-on and supportive: '[Registered manager] is very understanding and she has been the best manager at a care home I have had.'
Programmes
5/10
!
People were provided with opportunities to participate in activities... using reminiscing books and singing along with music; relatives gave mixed feedback on sufficiency.
Points to consider
There is an activities coordinator but relatives say there are not enough activities for residents, so the role might feel mostly like routine care.
"I don't think that there are sufficient activities..." "I think that they could do more to support him with activities both pre Covid and during the pandemic."
Staffing is adequate but nothing special, with no details on staff turnover or agency use.
We observed there were enough staff with the right mix of skills to meet people's needs and support people safely.
Only standard training and induction mentioned, no specialist courses or funded qualifications for staff.
Staff received regular and relevant training to help them to meet people's needs and keep their knowledge and skills up to date with current best practice.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews