Last updated: 10 February 2026
"Staff feel supported with good training, but serious safety issues, no permanent manager, and few activities hold it back."
Breaches of regulation 12 (safe care and treatment) and regulation 13 (safeguarding); issues with repositioning gaps, wounds, oxygen risks, and failure to report safeguarding concerns.
Staff enjoyed working at Hatfield Nursing Home and wanted to ensure people were happy and well cared for. Staff felt supported by the new management team.
People gave mixed views about if there were enough staff to meet people's needs. Relatives and staff also gave mixed views. Our observations showed that this varied depending on the unit.
Staff received appropriate training for their role and people felt they had good knowledge and skills.
At the time of our inspection there was not a registered manager in post. However, a member of the provider's management team was in post and managing the service.
No activities, engagement programmes, or creative approaches mentioned; report focuses on routine personal care delivery and engagement gaps.
No permanent manager in place, so leadership feels temporary even with some support from the provider's team.
At the time of our inspection there was not a registered manager in post.
Safety issues like missed repositioning, wounds from poor care, and weak safeguarding mean higher risks in your daily shifts.
There were a high number of skin integrity issues... repositioning charts there were frequent gaps... Due to the lack of ability to recognise and report safeguarding concerns, this was a breach of regulation 13.
Not enough staff at times, especially nights, leading to longer waits for call bells and rushed care.
People gave mixed views about if there were enough staff to meet people's needs... call bells were not in reach... typically answered in 5 minutes or less. There were times when the bell rang for longer.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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