Working at Hatfield House

Some staff missed refresher training deadlines and supervisions are not always recorded properly.

Records showed staff had not always completed refresher training in line with the provider's expectations. Supervision and appraisals were not always formally recorded to demonstrate staff had opportunities to discuss their training needs, welfare and professional development.

No activities coordinator or structured programme, just basic outings like pub visits and day centre trips, so the role is mostly routine personal care.

Activities were focussed around what people wanted to do. One person explained how they enjoyed going to a local pub... another person visited the day centre.

Staff numbers are adequate but there is high turnover with new staff coming and going often.

A relative told us, 'There seems to be a high turnover of staff, as one comes another goes but it's not drastic...'