Working at Hatfield Haven
Hatfileld Heath, Bishops Stortford, CM22 7DL
Operated by Hatfield Haven Limited
25 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Enough staff for prompt support, strong safety and engaging activities, but new manager's quality checks missed dementia training gaps."
Safety & Risk
7/10
✓
Staff understood safeguarding responsibilities; risks were assessed with plans to reduce harm, medicines administered safely with regular audits.
Staff Culture
6/10
✓
Staff told us they felt supported by the manager; staff spoke highly of the new manager and described a homely feel.
Staffing Levels
6/10
✓
There were sufficient staff to meet people's needs; observations showed the service was well staffed, people received prompt support and staff were unhurried.
Training & Dev
5/10
!
Staff had undertaken sufficient training and supervisions, but needed to improve knowledge around supporting people living with dementia.
Management
5/10
!
The new manager was approachable and promoted an open culture, but quality assurance systems were not yet fully effective as they had not identified some areas needing improvement.
Programmes
6/10
✓
The service employed an activities co-ordinator; people and relatives said there was always something happening including trips, music shows and sensory items.
Points to consider
The manager is new and not fully registered yet, and quality checks missed some problems like dementia support gaps.
A new manager has been appointed. They told us that they had applied to CQC to be registered... Quality assurance systems were in place however, they were not yet fully effective.
Staff get basic training and supervisions but need more specialist courses on dementia care since most residents have dementia.
However, staff needed to improve their knowledge and understanding around supporting people living with dementia... We recommend that the service finds out more about training for staff, based on current best practice, in relation to the specialist needs of people living with dementia.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews