Working at Hatch Mill
Mike Hawthorn Drive, Farnham, GU9 7UH
Operated by Abbeyfield Wey Valley Society Limited
48 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive and approachable management with staff feeling valued and strong safety practices, although staffing feels busy and activities lack specialist approaches."
Safety & Risk
8/10
✓
Per 2020: 'We were assured the service were following safe infection prevention and control procedures to keep people safe.' Per 2019: 'People's medicines were managed and administered safely... Staff understood how to identify and respond to abuse.'
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'Staff told us they felt valued and were given opportunities for career development. One staff member told us, "The amount of support you get is brilliant, you can sit and talk to them [management] as a person or a friend."'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'People told us that there were sufficient numbers of staff to care for them safely... Rotas showed these staffing numbers had been sustained.'
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'Staff had the option to complete further training courses... such as through the Qualifications and Credit Framework (QCF)... Staff had regular one to one supervisions...'
Management
7/10
✓
Per 2019 comprehensive inspection: 'People and relatives spoke positively about the registered manager... "[Registered manager]'s door is always open, she's very approachable." Staff said, "The amount of support you get is brilliant..."
Programmes
6/10
✓
Activities coordinator ran separate events (per 2020); Per 2019: 'There was a timetable of activities... such as Tai Chi, hoopla and quizzes. There were also outings and events... sensory garden...'
Points to consider
Staffing is enough to meet needs safely, but staff say it's busy with no details on low agency use or long-serving teams.
Per 2019: 'People told us that there were sufficient numbers of staff... A staff member told us, "It is busy, care homes are always busy, but we make the time."'
Activities programme has variety like quizzes, Tai Chi and outings with a coordinator, but no specialist approaches or partnerships.
Per 2019: 'There was a timetable of activities... Tai Chi, hoopla and quizzes... outings...'; Per 2020: 'The activities coordinator ran separate events and social groups for people on each floor.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews