Last updated: 10 February 2026
"Stable staff team with no agency use and supportive managers, but gaps in medicines records need fixing."
Per 2019 comprehensive inspection: Improvements were required to ensure medicines were administered as prescribed. Medicine administration records (MAR) had gaps in recording.
Per 2019 comprehensive inspection: Staff told us they were happy working at the service and would recommend the service to others. Staff and people told us the service was like a family.
There was a stable staff team who did not work in any other care settings. No agency staff were used in the service.
Per 2019 comprehensive inspection: Staff told us their training was good and that they could request additional training, and this would be sourced. Staff felt confident in their roles.
Per 2019 comprehensive inspection: The registered managers had a visible presence within the service. One staff member said, 'If I need anything [Registered manager] will go out and get it or support me if I need it.'
The activities coordinator and staff undertook activities with people... For example, there had been a variety of themed days such as Rainbow Day... A Hallowe'en party was taking place.
Medication records had gaps and no details on where to apply creams, risking mistakes in giving medicines.
Per 2019 comprehensive inspection: Medicine administration records (MAR) had gaps in recording. When people required staff to support them with prescribed creams, there was no record of where to apply the cream.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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