Working at Hassingham House Care Centre

There was an open culture in which all safety concerns raised were highly valued as integral to learning and improvement... Safeguarding Champion... Accidents and incidents were recorded and responded to appropriately... lessons learned.

Staff told us that they thrived on the strong team work... One staff member told us, 'I love working here, the best thing is that all the residents and staff get along.' One person said, 'it feels like I have a second family.'

Recruitment and retention levels at the service were high. The registered manager told us they worked hard to ensure staff were retained by ensuring they were well supported and trained. This meant people received support from a consistent and familiar team.

Staff had completed specialist experiential training in the sensory impacts on people living with dementia... hosted a training session on anaphylaxis... training session in subcutaneous fluids.

The registered manager's vision and values of continuous improvement were clear... Staff told us... '[Registered manager] encourages us to be creative, she's willing for us to try things out.'

Interactive activity station... won dementia product of the year for 2018... cook had shared... in an article in the NHS care provider's bulletin... reminiscence boxes with themes such as Bonnie Scotland... movies with arts group including premier night and Hassingham Oscars.