Working at Haslewood Avenue
1 Haslewood Avenue, Hoddesdon, EN11 8HT
Operated by Hightown Housing Association Limited
8 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff love the supportive manager and feel valued with regular supervision, although occasional agency use and medicine key security need attention."
Safety & Risk
6/10
✓
People's medicines were administered and recorded safely. However, the keys to the medicine's cupboards must always be stored securely.
Staff Culture
7/10
✓
Staff received regular one to one supervision and felt supported. One staff member said, 'I can go to [registered manager] about anything at any time.'
Staffing Levels
6/10
✓
Staff told us there was enough staff and shifts were very rarely not covered. Agency staff used worked at the service regularly so knew people well.
Training & Dev
6/10
✓
Regular training, specific to their role, was delivered and refreshed when needed. Staff felt they had enough training.
Management
8/10
✓
People and staff were positive about the new registered manager. One staff member said, 'I love her, she is so supportive and always goes around and checks on everyone, every day.'
Programmes
6/10
✓
People told us that they got to do what they enjoyed. Some people liked to go out, others went to day centres, some enjoyed doing crafts or needlework at home.
Points to consider
Staffing is enough but they sometimes use agency workers even if those workers know people well.
Agency staff used worked at the service regularly so knew people well.
Only regular activities like crafts, outings and cooking, no specialist programmes.
Some people liked to go out, others went to day centres, some enjoyed doing crafts or needlework at home.
Some small issues with medicine storage keys and past missed doses even though fixed now.
However, the keys to the medicine's cupboards must always be stored securely. There had been incidents in relation to missed medicines.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews