Working at Hascott House

Staff were aware of how to keep people safe and risks to people and the environment had been managed. People received their medicines on time and as prescribed... We identified some minor infection control issues which were being addressed.

One staff said, 'The manager is approachable and fair to staff and easy to talk to. Another staff said, "The manager is open and fair. I 100% feel they are good and here to make positive changes.'

We found there were suitable numbers of staff available to meet people's assessed need, including 1:1 support where this had been commissioned.

Staff told us they received a thorough and in-depth induction prior to lone working. They completed a range of training to give them the skills and knowledge to support people, this included completing qualifications in health and social care.