Last updated: 9 February 2026
"Supportive hands-on manager and strong safety practices, but basic activities without a dedicated coordinator and standard training hold it back."
Per 2019 comprehensive inspection: The provider had effective safeguarding systems in place... Risk assessments were in place to reduce the risks to people... Medication was stored and disposed of safely... Incidents and accidents were monitored and analysed.
Per 2019 comprehensive inspection: Staff spoke positively about the registered manager and felt they were supportive. One member of staff said, 'I would always share my concerns with managers and they have always listened to me.'
Per 2019 comprehensive inspection: There were enough staff on duty to meet people's needs and keep people safe. We saw that staff had time to sit and talk to people and did not have to rush when offering care and support.
Per 2019 comprehensive inspection: Staff received training which was effective and relevant to people's needs. We saw that all staff completed the training that was required, including sessions on dementia, safeguarding and moving and handling.
Per 2019 comprehensive inspection: The registered manager worked 'on the floor' every weekend to ensure they kept in touch with people and staff. Staff spoke positively about the registered manager and felt they were supportive.
Per 2019 comprehensive inspection: People told us they were able to find plenty of things to do and we saw people engaged in a number of activities during the inspection. Staff were supporting people to reminiscence with old newspaper cuttings and others were knitting, reading and watching TV.
No activities coordinator, so the job involves mostly routine care with just basic staff-run events like parties and knitting.
Per 2019 comprehensive inspection: People told us about how much they loved the parties and events that staff organised... we saw people engaged in... reminiscence... knitting, reading and watching TV.
Staffing is enough to avoid rushing but no details on stable team or low agency use.
Per 2019 comprehensive inspection: There were enough staff on duty to meet people's needs... staff had time to sit and talk to people and did not have to rush.
Only standard training like dementia and safeguarding sessions, no funded qualifications or extra development.
Per 2019 comprehensive inspection: all staff completed the training that was required, including sessions on dementia, safeguarding and moving and handling. Some training was delivered by external specialist trainers.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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