Working at Harwood Road
95-99 Harwood Road, London, SW6 4QL
Operated by Hestia Housing and Support
15 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Strong leadership and safe medicines with positive teamwork, although staffing is just adequate and training basic."
Safety & Risk
8/10
✓
Medicines systems were well-organised, and people received their medicines safely as they were prescribed. We found no recording errors or omissions on any medicines records we looked at.
Staff Culture
7/10
✓
The home's registered manager was visible and there was an open, positive, and honest culture. Staff said 'We have great teamwork with everyone involved.'
Staffing Levels
5/10
!
There were enough staff to meet people's needs. Staffing levels during our visit matched the rota and enabled people's needs to be met safely.
Training & Dev
5/10
!
Staff were provided with induction and mandatory training... mixture of e-learning and in-person practical training that was refreshed at regular intervals... based on the 15 standards of the Care Certificate.
Management
8/10
✓
Staff told us '[Registered manager] always listens and acts on what we have to say.' Another staff member told us, 'The [Registered] manager is very involved and runs the service well.'
Programmes
5/10
!
Per 2018 comprehensive inspection: The activities programme at the service supported people to take part in meaningful occupation, which included a successful gardening project... Pub lunches, walks in London parks, cinema trips and other outings took place regularly.
Points to consider
Staff numbers are enough to get by, but nothing special with no details on agency use or keeping staff long-term.
There were enough staff to meet people's needs.
Only standard required training like the Care Certificate, no specialist courses or paid qualifications.
Staff were provided with induction and mandatory training... based on the 15 standards of the Care Certificate.
Basic activities like gardening, pub lunches and outings, no full-time coordinator or special programmes to mix up the day.
Per 2018 comprehensive inspection: activities programme... gardening project... Pub lunches, walks... cinema trips.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews