Working at Harwood House
Spring Lane, Maidenhead, SL6 6PW
Operated by Harwood House Limited
35 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive management and a family-like team culture, although staffing lacks long-term stability and training covers only basics."
Safety & Risk
8/10
✓
The home effectively managed an outbreak of Covid-19 and prevented further spread; a root cause analysis was carried out. Per 2019: Risks assessed, medicines safe, incidents learned from.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff told us they felt listened to and valued. Regular staff meetings were held where staff could raise and discuss issues. 'We have a good team... like a big family'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There was enough staff to support people's needs. Staff rotas confirmed planned staffing levels were consistently maintained.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had ongoing training relevant to their roles, completed an induction and had regular one to one meetings (supervision).
Management
8/10
✓
Per 2019 comprehensive inspection: Staff spoke positively about the registered manager... 'She is very nice, she listens and has supported me to advance my career' and 'approachable and supportive'.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People had access to a wide range of individual, meaningful activities... quizzes, playing cards, crosswords, recitals... garden centre outing. Well-being manager mentioned.
Points to consider
Staff numbers meet needs but no info on agency use or staff sticking around long-term, so shifts might not always feel easy-going.
Per 2019 comprehensive inspection: There was enough staff to support people's needs. Staff rotas confirmed planned staffing levels were consistently maintained.
Training covers the basics with inductions and check-ins but no specialist courses or help to get qualifications.
Per 2019 comprehensive inspection: Staff completed an induction and shadowed experienced staff... had regular one to one meetings with their line manager (supervision).
Activities include quizzes, games and trips with a well-being manager but nothing special like named therapy programmes.
Per 2019 comprehensive inspection: People had access to a wide range of individual, meaningful activities... quizzes, playing cards... garden centre.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews