Working at Harwich House
8 Granville Road, Littlehampton, BN17 5JU
Operated by Achieve Together Limited
9 bedsResidential homes
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.1/10
Key Finding
"Effective staff training and improved team morale, but no registered manager, safeguarding incidents and high staff turnover hold it back."
Safety & Risk
3/10
✕
There had been several recent incidents at the service that had required investigation under safeguarding. Some people had received care that did not meet their needs and had placed them at risk.
Staff Culture
5/10
!
Despite the need to keep people safe during the COVID-19 pandemic taking priority, the provider and staff had worked hard to improve quality and leadership at the service... morale had improved amongst the staff team.
Staffing Levels
4/10
!
In the recent months prior to the inspection, there had been a relatively high turnover of staff at the service... regular agency staff with experience of the service were routinely used.
Training & Dev
6/10
✓
Documentation showed that staff training was up to date, and staff told us that the training they received assisted them to carry out their role effectively.
Management
2/10
✕
The service did not have a manager registered with the CQC. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Programmes
4/10
!
Due to the COVID-19 pandemic... we saw a range of activities on offer inside the service which included, music, arts and crafts, exercise, films and the encouragement of people's interests and hobbies.
Points to consider
No permanent manager in post, with recent management changes causing instability.
The service did not have a manager registered with the CQC... there had been recent changes of management at the service, which had impacted on the care delivered.
Recent safeguarding alerts where people were not kept safe.
There had been several recent incidents at the service that had required investigation under safeguarding... Feedback from relatives was negative in respect to the safety at the service.
Regular agency staff used because of high staff turnover.
there had been a relatively high turnover of staff at the service... regular agency staff with experience of the service were routinely used, and staff from other services in the group had been used to support existing staff and cover shifts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews