Working at Harvey Lane
9 Harvey Lane, Norwich, NR7 0BG
Operated by Consensus Support Services Limited
8 bedsResidential homes
Workplace Score
2.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.4/10
Key Finding
"People join in activities they enjoy and staff get training, but no permanent manager, staffing shortages and safety risks hold it back."
Safety & Risk
1/10
✕
Risks to people's safety were not managed effectively and this put people at risk of harm.
Staff Culture
4/10
!
Leadership was weak and staff had not received effective support.
Staffing Levels
1/10
✕
Sufficient staffing was not deployed to meet people's needs. This was a breach of Regulation 18 (staffing).
Training & Dev
3/10
✕
We were not assured staff understood positive behaviour support fully because we identified inconsistencies in how this was applied.
Management
2/10
✕
There had been no registered manager in post since March 2023. This is a regulatory requirement.
Programmes
3/10
✕
People were supported to participate in activities of interest to them. These were not always clearly planned however, and we found the activity timetables that were in place were not always followed.
Points to consider
No permanent manager in post, so leadership is weak and staff lack clear direction.
There had been no registered manager in post since March 2023.
Not enough staff on duty, so one-to-one support is often missing during shifts.
we observed periods where the 1 to 1 support was not in place.
Safety issues like poor medication handling and unmanaged risks make the workplace hazardous.
Medicines were not managed safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Inadequate
Safe
✕
Inadequate
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews