Working at Harvey House
Church Lane, Leicester, LE9 8DG
Operated by Leicestershire County Care Limited
44 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Supportive leadership, good staff retention and family-like culture, but standard training and basic activities need improvement."
Safety & Risk
8/10
✓
People were safeguarded from abuse and avoidable harm. Staff knew how to protect people and how to report any concerns. Managers audited safeguarding incidents.
Staff Culture
8/10
✓
A staff member said, 'We're like a big family here.' There was a positive and open culture at the service.
Staffing Levels
8/10
✓
The staff team was established, with some of the staff having worked at Harvey House for many years. Managers used an accredited 'dependency tool' to calculate staffing levels at the service.
Training & Dev
6/10
✓
Staff completed a wide range of training courses to keep their skills and knowledge up to date.
Management
8/10
✓
Staff and relative spoke highly of the registered manager who they said was approachable, helpful, and kind. A staff member said, '[Registered manager] is the heart of this home. She is 100% committed to our residents and fantastically supportive of the staff.'
Programmes
6/10
✓
The service's activities co-ordinator arranged group and individual activities for people including arts and crafts and visits to local coffee mornings and cafes.
Points to consider
Training is standard with a wide range of courses but no specialist training or funded qualifications mentioned.
Staff completed a wide range of training courses to keep their skills and knowledge up to date.
Activities include arts, crafts, outings and weekly takeaways with a coordinator but no specialist programmes or innovative approaches.
The service's activities co-ordinator arranged group and individual activities for people including arts and crafts and visits to local coffee mornings and cafes. Everybody who wanted to had a takeaway from a local fish and chip shop once a week.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews