Working at Hartwood House
Bournemouth Road, Lyndhurst, SO43 7DP
Operated by Hartwood Care Limited
50 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong leadership praised by all, person-centred culture with dedicated staff, but no details on staff retention or activities coordinator."
Safety & Risk
7/10
✓
Risks were assessed and appropriate plans were in place to reduce these risks for people.
Staff Culture
7/10
✓
The day to day culture of the home was person centred and delivered by staff who cared about people's wellbeing. Staff demonstrated dedication and understanding in their roles.
Staffing Levels
6/10
✓
Staff told us there were enough of them to meet people's needs.
Training & Dev
/10
✕
Management
7/10
✓
Relatives, people and staff were complimentary about the leadership in the home.
Programmes
6/10
✓
During our inspection people participated in various activities including gardening, exercise and a quiz.
Points to consider
Staff numbers are sufficient so care is timely and unhurried, but no details on low staff turnover or minimal agency use.
Staff told us there were enough of them to meet people's needs.
Varied group activities like quizzes, gardening, pet visits and singers are available, but no dedicated coordinator or specialist programmes mentioned.
During our inspection people participated in various activities including gardening, exercise and a quiz.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews