Working at Hartshill Care Home
Oldbury Road, Nuneaton, CV10 0TJ
Operated by Hartshill Care Ltd
67 bedsNursing homes
Workplace Score
3.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.5/10
Key Finding
"Positive staff culture and engaging activities, but no registered manager, safety risks and staffing shortages undermine stability."
Safety & Risk
2/10
✕
The red service light was illuminated on mattress pumps in 8 bedrooms indicating a service was due. Staff had not responded promptly... Fire safety was not well managed as we identified issues... hole in the ceiling... oxygen cylinder, which was not secured.
Staff Culture
5/10
!
Staff spoke optimistically about the new managers... “It feels more positive now across the team. I've not heard anything bad that staff can't approach the manager.”
Staffing Levels
3/10
✕
We received mixed feedback from people and their relatives as to whether there were enough staff to respond in a timely way when they needed assistance. One person told us, “I have to shout and shout until they [care staff] come to move me.”
Training & Dev
4/10
!
Staff had recently received infection control training... Some domestic staff could not explain what they needed to do in the event of an outbreak... some staff completed their mandatory training in their own time at home.
Management
2/10
✕
There was no registered manager at the time of our inspection visit. The provider had very recently appointed a new manager who was in the process of preparing their application to become registered with us, CQC.
Programmes
5/10
!
Per 2023 comprehensive inspection: There was a dedicated member of staff who supported people to engage in a range of activities and social events. One person told us, "We play bingo, and we go outside and get fresh air."
Points to consider
No permanent manager in place yet, and recent leadership changes have caused instability and weak oversight.
There was no registered manager at the time of our inspection visit... significant changes in the leadership and staff team which had led to instability and concerns about previously identified standards of care not being maintained.
Staffing gets tight at times so residents sometimes have to wait or shout for help, and staff get pulled between areas.
One person told us, “I have to shout and shout until they [care staff] come to move me. Then they say they need help and go off to get someone else.”
Risks like faulty equipment and poor infection control were missed by staff and audits, creating unsafe working conditions.
Risks we identified in the environment had not been identified and raised by staff internally. For example... red service light was illuminated on mattress pumps in 8 bedrooms... Staff had not responded promptly... various infection prevention and control (IPC) concerns.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews