Working at Hartshead Manor
817 Halifax Road, Cleckheaton, BD19 6LP
Operated by Roche Healthcare Limited
55 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported by leadership with good morale and safety practices, but rely on agency staff and extra shifts to cover pressures."
Safety & Risk
7/10
✓
Staff had received training on how to safeguard people from the risk of abuse. Staff understood how to recognise signs of abuse and the ways to report this. There was a system in place to analyse accidents and incidents. Lessons learned were shared at staff meetings and shift handovers. (Per 2019 comprehensive inspection)
Staff Culture
7/10
✓
Staff told us morale amongst staff was good. Staff felt communication had improved at the home. Regular staff meetings were held as well as the daily huddles and shift handovers. (Per 2019 comprehensive inspection)
Staffing Levels
5/10
!
We received information of concern about staffing at this service. The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Consistent members of agency staff had supported the service, as well as the management and staff team who worked additional shifts when necessary. (2022 targeted inspection)
Training & Dev
6/10
✓
New staff were supported with a programme of induction, training and shadowing a more experienced member of staff. The registered managers training matrix indicated the majority of staffs training was regularly refreshed and was up to date. (Per 2019 comprehensive inspection)
Management
6/10
✓
Staff were positive about the registered manager and their leadership style. Staff told us they felt listened to. One of the staff told us the registered manager had implemented the twilight shift as a result of feedback from staff. (Per 2019 comprehensive inspection)
Programmes
6/10
✓
The home employed an activities co-ordinator who arranged and facilitated a variety of activities for people. Relatives told us there were a range of activities provided for people including trips and outings. (Per 2019 comprehensive inspection)
Points to consider
They rely on agency staff and extra shifts from managers and the team to cover staffing pressures.
We received information of concern about staffing at this service. The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Consistent members of agency staff had supported the service, as well as the management and staff team who worked additional shifts when necessary. (2022 targeted inspection)
Leadership is competent and staff feel supported but recent improvements to oversight are not fully embedded yet.
Due to the long-standing failure to achieve regulatory compliance and the relatively short time frame since the last inspection, we were unable to evidence these improvements were truly embedded and standards of care delivery were consistently maintained. (Per 2019 comprehensive inspection)
Only standard training programmes with most but not all staff up to date, no specialist courses or funded qualifications.
The registered managers training matrix indicated the majority of staffs training was regularly refreshed and was up to date. (Per 2019 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews