Working at Hartley House Care Home
Hartley House, Cranbrook, TN17 3QN
Operated by Hartley House Limited
57 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff feel well supported with good morale and teamwork, plus strong safety practices, but agency staffing and basic activities are drawbacks."
Safety & Risk
8/10
✓
Per 2020 IPC inspection: We were assured that the service was following appropriate infection prevention and control procedures to keep people safe.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: A relative said, 'Yes it's well run and you can tell the staff get on well together. There's good team work and the senior staff aren't forever barking orders at junior staff.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: Records showed planned shifts were being reliably filled. There were enough care staff to promptly give people the assistance they needed.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Care staff regularly met with a senior colleague to review their work and to plan for their professional development.
Management
7/10
✓
Per 2019 comprehensive inspection: Members of staff had also been offered the opportunity to comment about working in the service. They said there was good morale in the service because they were well supported and treated as valuable team members.
Programmes
5/10
!
Per 2019 comprehensive inspection: The wellbeing coordinator/floor manager invited people to enjoy small group events including armchair exercises, board games and crafts.
Points to consider
Staffing is adequate but uses some agency workers, with block booking during COVID.
Agency staff were block booked to minimise the risk of them working in other care settings.
Only regular basic activities like games, crafts, and exercises with a coordinator, no specialist programmes.
The wellbeing coordinator/floor manager invited people to enjoy small group events including armchair exercises, board games and crafts.
Standard training with supervisions and refreshers, no specialist courses or funded qualifications.
New care staff received introductory training before they provided people with care. Care staff had also received refresher training in subjects including the safe use of hoists.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews