Working at Hartlands Residential Home
Whitehall Street, Shrewsbury, SY2 5AD
Operated by Hartlands Care Home Limited
31 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by approachable managers with real team spirit and strong safety, but occasional agency use affects team stability."
Safety & Risk
8/10
✓
2021 targeted inspection: Assured provider preventing infections, using PPE safely, accessing testing, admitting safely, managing outbreaks.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt listened to, regular team meetings, and relatives noted real team spirit.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: We looked at staff rotas and saw that there were adequate staff on duty to meet people's needs. Agency staff were not often used.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: All staff received training when it was due. Staff induction, supervision and appraisals were recorded.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt listened to and that the registered manager and provider were approachable.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Lots of activities provided including music sessions, local nursery links, and day trips to Chester Zoo.
Points to consider
Staff numbers are enough for needs but agency workers are used sometimes, so not a fully stable long-serving team.
Per 2019: We looked at staff rotas and saw that there were adequate staff on duty... Agency staff were not often used.
Only standard training and some dementia skills development, no funded qualifications or career progression.
Per 2019: All staff received training when it was due. Staff had been developing their skills in supporting people living with dementia.
Regular activities like music, outings and school visits run by a coordinator, but no specialist innovative programmes.
Per 2019: Lots of activities were provided in the home. We observed a music activity session... local nursery... day trips.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews