Working at Hartland House
Beetham Road, Milnthorpe, LA7 7QW
Operated by Abbeyfield (Lakeland Extra-Care) Society Limited (The)
32 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Approachable managers, supportive culture and effective infection control, but occasional staffing shortages due to illness."
Safety & Risk
8/10
✓
2021 targeted inspection: 'We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively and safely... accessing testing... infection prevention and control policy was up to date.'
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: 'Staff told us they felt valued and were supported to develop in their work and staff morale was good.'
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: 'Definitely enough staff. We were a little short at some stage due to illness but we have enough now.'
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: 'Staff confirmed they had received training that was relevant to their role and enhanced their skills. One staff member said, "I had two weeks induction and that included shadowing someone else."'
Management
8/10
✓
Per 2020 comprehensive inspection: 'The managers are very approachable It's good to work here... registered manager would sort it straight away.'
Programmes
6/10
✓
Per 2020 comprehensive inspection: 'There was a designated activity coordinator employed to support and provide a variety of social activities... children from the local primary school visited and took part in the activities.'
Points to consider
Staffing is adequate but sometimes short because of illness, so workloads can feel stretched.
Per 2020 comprehensive inspection: 'They do get a bit short sometimes. Most people who come here to work do stay... We were a little short at some stage due to illness'
Only standard training and induction, no specialist courses or funded qualifications.
Per 2020 comprehensive inspection: 'Staff confirmed they had received training that was relevant to their role... I had two weeks induction and that included shadowing someone else.'
Activities programme has a coordinator and school visits but no specialist therapy or innovative approaches.
Per 2020 comprehensive inspection: 'There was a designated activity coordinator employed to support and provide a variety of social activities... children from the local primary school visited'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews