Last updated: 10 February 2026
"Supportive new management and enthusiastic staff culture stand out, although long-term team stability is still developing after recent recruitment."
Staff were aware of [safeguarding] and knew how to report... Risks were assessed... plans put in place... Medicines systems were well organised... Accidents and incidents were recorded and investigated appropriately... lessons learnt... shared.
Staff team were equally as enthusiastic... 'I am very happy to be part of the ongoing development... It's a lovely place to work and I am very proud... Both the manager and the deputy's positive approach is contagious.'
A tool was used to assess the number of staff required... they had recently recruited a number of new staff which had reduced the number of agency staff... Staff continued to be recruited safely.
New staff completed a comprehensive induction programme... Nursing staff had access to clinical skills training including syringe drivers... Staff received regular... supervision sessions to... explore development aspirations.
The registered manager had been in post for six months... developed all aspects of the service... supported by a very pro-active provider team... staff: 'The new management team have given me so much support... open door policy.'
Staff were pro-active in using people's prior interests to develop meaningful activities... wide range of activities... actively involved with local community organisations including local schools... organised outings to... Banham Zoo.
Staffing levels are good enough now with less agency after hiring new people, but no long-term team stability or unhurried care mentioned.
the registered manager told us they had previously used a number of agency staff but they had recently recruited a number of new staff which had reduced the number of agency staff.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp