Last updated: 10 February 2026
"Supportive and approachable management creates a welcoming atmosphere, but basic activities and standard training hold it back."
The management team created individualised risk assessments to guide staff about maintaining people's safety. The registered manager and staff followed effective procedures to ensure people received their medication safely and as prescribed.
People told us the home had an open, welcoming atmosphere. One person said, '[The registered manager]'s great. She has time to sit down and chat with you. It's a nice, calm atmosphere here.'
The provider ensured sufficient staffing levels met people's requirements with a timely and safe approach.
The registered manager provided a range of training to enhance staff skills and experience. This included medication, moving and handling, nutrition, person centred practice and infection control.
Staff told us the management team was supportive and approachable. A staff member stated, 'I like my job. If you have an idea I know you can run with it, so I feel I have a voice.' Another employee added, '[The registered manager's] a good manager, you can call her anytime.'
The registered manager provided a programme of activities tailored to each person's individualised needs. One person stated, 'We have loads to do, like going out shopping, holidays, games and all that.'
Just basic outings, shopping, games and holidays, no specialist programmes or activities coordinator to make the role more varied and fulfilling.
One person stated, 'We have loads to do, like going out shopping, holidays, games and all that. I have never got bored in all the time I've been here.'
Staffing levels are sufficient but nothing special, no info on stable long-serving team or minimal agency use.
The provider ensured sufficient staffing levels met people's requirements with a timely and safe approach.
Only standard training like medication and moving people, no specialist courses, funded qualifications or career development.
The registered manager provided a range of training to enhance staff skills and experience. This included medication, moving and handling, nutrition, person centred practice and infection control.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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