Working at Hartford Hey
Manorial Road South, Merseyside, CH64 6US
Operated by Hartford Hey Limited
28 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Great leadership and a positive family-like culture with strong safety practices, but staffing lacks stability and training misses specialist courses."
Safety & Risk
8/10
✓
2021: 'We were assured' provider preventing infections, meeting shielding rules, admitting safely, using PPE effectively, accessing testing, hygiene practices, managing outbreaks, policy up to date.
Staff Culture
7/10
✓
Per 2017: staff spoke with enthusiasm, felt shared purpose with management; relatives 'staff are more like family'; 2021: relatives 'cannot speak too highly of how well the staff... morale has been managed'.
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: 'appropriate staffing levels were maintained... staff were able to respond to people's needs and requests without any unreasonable delays'.
Training & Dev
6/10
✓
Per 2017: structured induction, Care Certificate, rolling training programme; staff 'up to date on everything'; 2021: 'Staff had all received training to meet the requirements of their role and for the management of COVID19'.
Management
7/10
✓
Per 2017 comprehensive inspection: Staff said '[Registered manager] has taught me so much. They have always been there and they lead well'; open inclusive culture.
Programmes
6/10
✓
Per 2017 comprehensive inspection: 'supported to participate in a range of social activities... visiting musician, mindfulness art therapy session, singing along to music with staff'.
Points to consider
Staff numbers are enough to meet needs without delays, but no details on stable long-term team or low agency use.
People, their relatives and staff felt the staffing levels maintained at the home enabled people's needs to be met safely... without any unreasonable delays. (2017 inspection)
Training covers basics and keeps staff up to date, but no specialist courses or funded qualifications mentioned.
All new staff completed... induction training... rolling training programme... 'We seem to be given quite a range of training, and we're up to date on everything.' (2017 inspection)
Varied activities like music and art therapy keep things interesting, but no dedicated coordinator or special programmes stand out.
staff supported people to participate in a range of social activities... visiting musician, participating in a mindfulness art therapy session. (2017 inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews