Working at Hartford Court
Cumbrian Road, Cramlington, NE23 1DA
Operated by HC-One No.2 Limited
75 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff get good training and supervisions and feel supported, but no registered manager yet and occasional upper floor staffing shortages hold it back."
Safety & Risk
7/10
✓
Medicines were managed safely... Risks to people had been assessed, monitored and reviewed... Systems and processes were in place to promote people's safety. Staff knew how to raise safeguarding concerns and lessons were learnt when things went wrong.
Staff Culture
6/10
✓
All of the staff we spoke with enjoyed working at the service, found their roles rewarding and placed people at the heart of everything they did. Staff told us they felt able to seek support when needed.
Staffing Levels
5/10
!
There were enough staff in the home to meet people's needs... On the upper floor, staff told us at times there was 1 less staff member than there should be due to staff shortages... We recommend the provider review staffing levels, particularly on the upper floor.
Training & Dev
7/10
✓
Staff completed a variety of ongoing training to enhance their skills. More advanced dementia training had been provided to further improve staff knowledge and skills. Staff received regular supervisions now and told us they felt supported.
Management
3/10
✕
At the time of our inspection there was not a registered manager in post, but an application had been submitted and was being processed.
Programmes
5/10
!
A good range of activities took place, but more focused stimulation was needed for some people with complex needs. We recommend the provider reviews activities to ensure there is more tailored stimulation.
Points to consider
No permanent manager registered yet, though an application is in process.
At the time of our inspection there was not a registered manager in post, but an application had been submitted and was being processed.
Staffing is adequate overall but sometimes one short on the upper floor, so senior staff cover extra areas.
On the upper floor, staff told us at times there was 1 less staff member than there should be due to staff shortages, and the senior care worker was often asked to cover 2 floors. We recommend the provider review staffing levels, particularly on the upper floor.
Activities offer a good range but lack more focused options for people with complex needs.
A good range of activities took place, but more focused stimulation was needed for some people with complex needs. We have made a recommendation about this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews