Working at Hartfield House Care Home

Staffing is adequate but sometimes care staff have to cover cleaning duties and there are waits for personal care in busy mornings and evenings.

Shortages could not always be covered at short notice and sometimes care staff were asked to cover domestic duties. One staff member told us, 'Mornings and evenings are difficult. Everybody wants to get up between 8 and 9. Sometimes they have to wait for their care.'

No dedicated activities coordinator or varied programme so the role is mostly routine personal care with basic outings and salon visits.

Per 2019 report: Due to changes in staffing people had noticed the activity provision had significantly reduced to what they had been used to. The registered manager explained that recruitment was underway for new activities staff to address this.

Some gaps in safety checks like overdue medication audits and unclear records for as-needed medicines due to recent staff changes.

Monthly medicines audits had not been completed since February 2024 however, staff had implemented changes to the areas identified as needing improvement. Medicines that were prescribed ‘when required’ [PRN] and as a variable dose did not always have clear records.