Last updated: 9 February 2026
"Staff feel supported by the new leadership and work happily as a team, but few activities and only standard training limit variety."
The registered manager told us about some recent shortfalls identified during the CQC Dynamic Monitoring Activity which took place on 10 August 2022. The shortfalls were in relation to the recordings on food, fluid and positional charts. Since then audits of these records were taking place daily by the registered manager and deputy. Staff were being retrained in how to fill out the records fully.
Staff were enthusiastic and happy in their work. The staff told us they felt supported within their roles. Staff described working together as a team, they provided person-centred care and helped people to achieve their potential.
Staff received ongoing training to help them to deliver good care and to maintain their skills and knowledge. This included for example training in relation to safeguarding, nutrition, health and safety, fire, mental capacity act, first aid and moving and handling.
It was clear from speaking with the staff that they were positive about the changes to the leadership of the home. Staff comments included, 'We have fallen on our feet with the management changes. I sometimes have to pinch myself as we are lucky', 'The morale is so much nicer here since they started. We had previous staff leave that now want to come back and work here', 'They are so supportive of us all'.
The garden was well used by people who enjoyed spending time outside. One person was a keen gardener. They enjoyed gardening with the maintenance staff... The room was currently being changed to a café for people to use along with their friends and family.
Only standard training like safeguarding and moving people, no specialist courses or funded qualifications to help you develop.
The annual training programme equipped staff with essential skills and knowledge. This included for example training in relation to safeguarding, nutrition, health and safety, fire, mental capacity act, first aid and moving and handling.
Few activities mentioned like one person gardening and a new cafe room, so the role is mostly routine personal care with little variety.
The garden was well used by people who enjoyed spending time outside. One person was a keen gardener. They enjoyed gardening with the maintenance staff... The room was currently being changed to a café for people to use along with their friends and family.
Recent gaps in recording food intake, drinks and position changes which could risk malnutrition or sores, though fixed with daily checks and retraining.
Some shortfalls were identified in relation to people's food and fluid charts, nutrition and the timings recorded on positional charts... Directly after the call, daily auditing of these records was implemented... Staff were being retrained.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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