Working at Hart Care Residential Home
Old Crapstone Road, Yelverton, PL20 6BT
Operated by Hart Care Limited
54 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Supportive new management and positive staff morale with improved safety, but residents sometimes wait for help and training remains basic."
Safety & Risk
6/10
✓
Improvements had been made in how the service managed people's medicines. People's medicines were now administered safely and as prescribed for them. Risks to people were regularly assessed with measures in place to mitigate them.
Staff Culture
6/10
✓
Staff told us they felt supported by the managers and provider and morale within the staff team had improved. One staff member said, 'I feel more supported now... we have got good teamwork here.'
Staffing Levels
5/10
!
Our observations showed there were enough staff deployed to safely meet people's needs. However, we received mixed reviews about staffing levels from people living at the service.
Training & Dev
5/10
!
Staff were being supported to complete a new mandatory training programme and refresher courses... the new registered manager had identified that staff training needed improvement. To address the shortfalls an external trainer was brought in.
Management
6/10
✓
A new management team was in place who had the skills, knowledge and experience to perform their roles and improve the quality of care provided. Staff told us they felt supported by the managers and provider.
Programmes
/10
✕
Points to consider
Staffing levels are adequate but residents sometimes have to wait when they ring their bell and staff can seem rushed.
Some people reported that they had to wait a long time for staff to help them and others reported that staff always seemed to be rushed. One person said 'I have to wait when I ring my bell. A few more staff would help.'
Only standard mandatory training and improved induction, no specialist courses or funded qualifications mentioned.
Staff were being supported to complete a new mandatory training programme and refresher courses... The induction training was also being improved and aligned to the Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews