Last updated: 10 February 2026
"Staff feel valued in a positive culture with effective safeguarding and stable staffing, but quality assurance missed some issues."
People were protected from the risk of abuse because the provider had effective safeguarding systems in place; Risks associated with people's needs and health conditions were effectively assessed, monitored and mitigated.
Staff told us they enjoyed their work and that they felt valued for their contributions; The service had a positive person-centred culture.
there were enough staff available to meet people's needs; provider had successfully recruited permanent staff which meant the use of agency staff had significantly decreased.
Staff told us they had enough training to carry out their roles effectively; staff undertook a programme of training, though some courses had not been completed by all staff due to pandemic.
People, relatives and staff provided us with positive feedback about the management team and thought the home was well-led, but provider's quality assurance systems were not fully effective.
There was a programme of activities on the nursing unit... hatching chicks... plant things and get out in the garden; activities person spoken with.
Managers are approachable and staff feel supported but quality checks missed some issues like record-keeping and notifications.
The provider's quality assurance systems were not fully effective in identifying all concerns in the service.
Staffing is adequate with less agency use but got stretched when the discharge unit hit full occupancy.
The discharge to assess unit reached full occupancy on the second day of our inspection... We noted staff were very busy.
Training covers the basics and staff feel equipped but not all courses were finished due to pandemic priorities.
We noted some courses had not been completed by all staff. The registered manager told us that due to the pandemic they had prioritised training
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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