Last updated: 9 February 2026
"Inclusive management where everyone's opinion matters and a positive culture, but regular agency staff and no dedicated activities coordinator hold it back."
We were assured that the provider was using PPE effectively and safely, accessing testing for people using the service and staff, and making sure infection outbreaks can be effectively prevented or managed. (per 2020 IPC inspection)
There was a positive culture where staff and management took pride in the care and support that they provided. Staff told us they were happy working in the service. (per 2018 comprehensive inspection)
There were enough staff to meet people's needs... the service was using regular agency workers to ensure safe staffing numbers were maintained. (per 2018 comprehensive inspection)
Staff were supported through a regular programme of training, supervision and appraisal. (per 2018 comprehensive inspection)
Everyone held the registered manager in high regard and said they ran an inclusive service in which everyone's opinion mattered. (per 2018 comprehensive inspection)
People benefitted from being involved in a variety of activities, both inside and outside the home... each person had a 'gold plan day' once a week. (per 2018 comprehensive inspection)
Enough staff to get by but regular agency workers cover while hiring two more permanent ones.
Until the new care workers were employed the service was using regular agency workers to ensure safe staffing numbers were maintained.
Some varied activities like baking, shopping trips and gold plan days but no dedicated coordinator or specialist programmes.
People benefitted from being involved in a variety of activities, both inside and outside the home... 'gold plan day' once a week when they could choose what activities they would like to do for that day.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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