Working at Harrow Council - Bedford House
4 James Bedford Close, London, HA5 3TD
Operated by Harrow Council
20 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Good staff morale, teamwork and approachable management in an open culture, although occasional staffing shortages and basic activities hold it back."
Safety & Risk
8/10
✓
There were comprehensive risk assessments in place for all people... reviewed monthly... We found the service was managing medicines safely... no gaps in the MARs
Staff Culture
8/10
✓
Staff told us that the morale within the home was good and that staff worked well with one another. They told us management was approachable and there was an open and transparent culture within the home and they did not hesitate about bringing any concerns to management
Staffing Levels
6/10
✓
We found there were enough staff to safely meet the needs of the people living in the home. Some staff told us that there were occasions when there were not enough staff due to staff being sick and people having appointments
Training & Dev
7/10
✓
Training records showed that the majority of care support staff had completed training in areas that helped them when supporting people. Topics included first aid awareness, health and safety, safeguarding people, fire safety, food hygiene, personal intervention, infection control, medicine administration, autism and the Mental Capacity Act 2005
Management
8/10
✓
Staff told us that the morale within the home was good and that staff worked well with one another. They told us management was approachable and there was an open and transparent culture within the home
Programmes
6/10
✓
The service had an allocated activities coordinator. We spoke with the activities coordinator and she explained that there was variety of activities available to people which included swimming, outings to the park and air drumming... art, music sessions, hand and leg massages and use of facilities in the service such a pool table, sensory room or touch screen
Points to consider
Staffing levels are usually enough but sometimes short due to sickness or appointments, so shifts can feel stretched.
Some staff told us that there were occasions when there were not enough staff due to staff being sick and people having appointments.
Activities have a coordinator and include outings, arts, music and sensory room, but no specialist or innovative programmes.
variety of activities available to people which included swimming, outings to the park and air drumming... art, music sessions, hand and leg massages and use of facilities in the service such a pool table, sensory room or touch screen
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews