Working at Harrier Grange
Hawker Siddeley Way, Andover, SP11 8BF
Operated by Care Concern Andover Limited
66 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Supportive manager and enthusiastic staff who feel valued, but staffing shortages cause waits and supervisions are infrequent."
Safety & Risk
7/10
✓
Staff aware of safeguarding, confident reporting; medicines stored safely with audits; risk assessments up to date; robust recruitment procedures.
Staff Culture
8/10
✓
Staff enthusiastic about jobs, showed care for people and colleagues; comments included 'I love working here... this is by far the best' and 'feel supported'.
Staffing Levels
5/10
!
Mixed feedback from people; most said staff busy but available, some said 'not enough staff – they could do with some more because they’re always busy' and waits occur.
Training & Dev
6/10
✓
On-going programme of development for required training including dementia awareness; induction embraces Care Certificate; but some staff had only one supervision since January 2018.
Management
8/10
✓
People, their relatives and staff told us the registered manager was supportive and approachable; staff said manager is 'very fair, trusting and listens to you... very hands on'.
Programmes
6/10
✓
Dedicated activities coordinator provides varied programme: Zumba with specialist teacher, Pets as Therapy dog, intergenerational school visits, singing, bread making, musical bingo.
Points to consider
Staffing is adequate but nothing special, some residents say staff are busy and there are waits at times.
We received mixed feedback from people regarding the number of staff deployed... one person told us, 'There's not enough staff – they could do with some more because they’re always busy'.
Only standard training and induction, some staff do not get regular one-on-one meetings with managers.
We identified eight members of staff who had been in employment between January 2018 and the day of our inspection had only received one supervision meeting.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews