Working at Haroldstone Home
8 Harold Road, London, E11 4QY
Operated by Clearwater Care (Hackney) Limited
5 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Supportive management and strong safety practices stand out, although activities lack structure and staff retention is not a strength."
Safety & Risk
8/10
✓
People were protected from the risk of abuse. People told us they felt safe at the service. Risks to people's safety were managed. Staff were recruited safely. People received their prescribed medicines and medicines were managed safely.
Staff Culture
7/10
✓
Staff told us there was an open and inclusive culture within the service. A member of staff told us, 'It's a good working culture here. [Registered manager] takes time to teach you things, even if you don't understand it, [registered manager] will make it very simple.'
Staffing Levels
6/10
✓
We found there were enough staff to meet the needs of people who used the service and staff confirmed this with comments such as, 'There are enough staff' and 'If someone calls in sick, there is always cover'.
Training & Dev
7/10
✓
Staff told us training was thorough. A support worker said, 'The training here is very good. I had medication training this year as well as learning disability training, we are booked for autism refresher training next week'.
Management
8/10
✓
We received positive feedback about the registered manager from people who used the service, staff and relatives. Comments included, 'He is a good manager', 'Things are going very well because we have the best manager' and '[Registered manager] is very good. [Registered manager] is supportive and very accommodating.'
Programmes
5/10
!
People were supported to take part in activities that were in line with their interests and hobbies. For example, one person loved going for walks and discovering new parks and we saw that this was supported on a daily basis. Another person had recently taken an interest in cooking and this was encouraged.
Points to consider
Staffing is adequate with enough people on shift and cover for sickness, but nothing about great retention or no agency staff.
We found there were enough staff to meet the needs of people who used the service and staff confirmed this with comments such as, 'There are enough staff' and 'If someone calls in sick, there is always cover'.
No activities coordinator or structured programme, so the role is mostly routine care plus supporting basic hobbies like walks and cooking.
People were supported to take part in activities that were in line with their interests and hobbies. For example, one person loved going for walks and discovering new parks... Another person had recently taken an interest in cooking and this was encouraged.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
?
Not rated
Effective
?
Not rated
Caring
?
Not rated
Responsive
?
Not rated
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews