Working at Harold Lodge
6 Harold Road, London, E11 4QY
Operated by Clearwater Care (Hackney) Limited
4 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported and valued by management with a positive culture, but basic activities, adequate staffing and standard training hold it back."
Safety & Risk
7/10
✓
The provider was working within the principles of the Mental Capacity Act 2005. The provider had up to date DoLS authorisations in place [...] We reviewed [...] medicines [...] medicine checks done weekly and monthly. Records reviewed showed staff had received training in [...] safeguarding.
Staff Culture
7/10
✓
Staff told us they could raise concerns or make suggestions for improvements and these would be addressed. Staff told us they felt supported, listened to and valued by the management team.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff on duty to meet people's needs. People living at the service, a relative and staff told us there were enough staff every day.
Training & Dev
6/10
✓
Staff had suitable training to carry out their role and training considered mandatory by the provider. Training included some areas such as first aid, fire safety, epilepsy, food hygiene, learning disability awareness, safeguarding, medicine management and the Mental Capacity Act 2005.
Management
8/10
✓
Staff told us they felt supported, listened to and valued by the management team. One staff member said, 'I am proud to say we have the best manager on earth, we can talk to them about anything they are always available and supportive. They are here all the time, we are very well supported, I feel valued'.
Programmes
4/10
!
People had individual activity plans in place which included social activities. We observed people being offered choices such as activities. For example, 1 person was offered a music session. People took part in community activities. Some people went out for lunch and a walk.
Points to consider
Staffing is adequate but nothing special, no details on stable team or agency use.
Per 2019 comprehensive inspection: There were enough staff on duty to meet people's needs. People living at the service, a relative and staff told us there were enough staff every day.
Only standard training like first aid and epilepsy awareness, no funded qualifications or career development.
Staff had suitable training to carry out their role and training considered mandatory by the provider. Training included some areas such as first aid, fire safety, epilepsy, food hygiene, learning disability awareness, safeguarding, medicine management and the Mental Capacity Act 2005.
No activities coordinator, just basic music sessions, walks and outings so the role feels routine.
1 person was offered a music session as this reflected their interests. People took part in community activities. Some people went out for lunch and a walk on the day of our visit.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
?
Not rated
Effective
?
Not rated
Caring
?
Not rated
Responsive
?
Not rated
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews