Last updated: 9 February 2026
"Infection prevention and control has improved, but staff often feel unable to raise concerns with managers or get effective induction training."
Infection prevention and control processes had improved, but further and sustained improvement was needed.
However, some staff felt they were not always able to approach the registered manager or provider to discuss their concerns, or that if they did these were not acted on.
Dimension not covered by the recent targeted inspection report; prior comprehensive report from 2018 exceeds 2 years old.
Some staff we spoke with said this process [induction] was not always effective at ensuring staff had the knowledge and confidence needed to do their jobs.
Some staff said they were not always supported to give open feedback to the registered manager.
Dimension not covered by the recent targeted inspection report; prior comprehensive report from 2018 exceeds 2 years old.
Staff sometimes feel they cannot easily raise concerns with the manager or see them acted on.
some staff felt they were not always able to approach the registered manager or provider to discuss their concerns, or that if they did these were not acted on.
New staff induction does not always give them the skills and confidence they need for the job.
Some staff we spoke with said this process was not always effective at ensuring staff had the knowledge and confidence needed to do their jobs.
Not all staff feel able to give open feedback in a supportive culture.
Some staff said they were not always supported to give open feedback to the registered manager.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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