Working at Harmony House
651-653 Liverpool Road, Manchester, M30 7BY
Operated by Insights Healthcare Limited
12 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Positive culture where staff feel supported with enough staffing for safe care, but no permanent manager creates unstable leadership."
Safety & Risk
6/10
✓
Staff understood about safeguarding... People received their medication safely... Accidents and incidents were monitored.
Staff Culture
6/10
✓
The staff team spoke of a positive culture at the service and said they enjoyed their roles. Staff told us they felt the service was well managed and felt supported by the acting manager.
Staffing Levels
5/10
!
There were enough staff employed to care for people safely... One member of staff said, 'I feel there are enough staff and we are never short.' Another... said, 'we manage to get things done.'
Training & Dev
/10
✕
Management
2/10
✕
A registered manager had not been in post for over 6 months which is a requirement of the home's registration.
Programmes
/10
✕
Points to consider
No permanent manager in post for over 6 months, so leadership feels unstable.
At the time of our inspection, the home did not have a registered manager in post. The last CQC registered manager left their post in August 2021
Staffing is adequate and enough to get things done, but nothing extra like a stable team with low agency use.
There were enough staff employed to care for people safely... 'we manage to get things done.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews